FREQUENTLY ASKED QUESTIONS

  • It does not! We offer our most affordable delivery cost of $35 to Lake Highlands (ie. White Rock Valley, The L streets, Casa Linda, Old Lake Highlands & Lochwood). Outside of this zone, our delivery fees range from $50-$250. If you live outside of our $35 delivery zone, we recommend inquiring before booking for a quote. We deliver outside of DFW on a case by case basis. Please email us for a quote!

  • We set up the morning of your party between 8am-2pm. We will coordinate a specific delivery window based on the start time of your event. In the case you need a special delivery time, please let us know and we will do our best to accommodate.

    We pickup same-day after your event ends. This allows us time to clean and prepare the rental for the following day’s event. Pickups requested after 8pm will incur an additional charge of $50 per hour after 8pm.

  • We accept credit and debit cards as well as cash. If paying by cash, please have exact change as our delivery crew does not carry cash. Payment in full is due at the time of your rental delivery.

  • We require a $75 non-refundable deposit to book the inflatables. The deposit is applied towards the total of your rental. If you need to cancel your event, we will hold your deposit and you can reschedule for any future date. If you reschedule your event more than once, there will be a $50 inconvenience fee.

  • If you need to cancel your event, we will hold your $75 non-refundable deposit and you can reschedule for any future date. When you are ready to reschedule, the deposit will be applied to your new event date. If you reschedule your event more than once, there will be a $50 inconvenience fee.

    If you have paid in full and then proceed to cancel, processing fees will not be refunded. (approx. 3%)

    We ask as a courtesy that you give us as much notice as possible when cancelling and/or rescheduling.

  • We are fully licensed (see next FAQ for what that means!) and insured, so we can set up at parks. It’s your job to make sure the park has an electrical hookup to power the blower. We offer generator rentals for $95 if electricity is not available or close by.

    Please check with your park ahead of time to see what permits or proof of insurance they need us to provide!

  • There are many companies you can choose from when deciding who to book a bounce house with for your party. Something to consider is if they are licensed with the state. Many bounce house companies say they are licensed when they really aren’t. Only licensed bounce houses can legally set up at public parks and other government funded facilities. We worked hard to get licensed and are proud to be listed on the Texas Department of Insurance’s list of licensed bounce houses. Check here to see us on the list!

  • We can set up on grass, turf, concrete, pavers, or inside a venue or home. We cannot under any circumstances set up on rocks, gravel, or dirt.

  • The inflatable will be totally clean! We wash, sanitize, and dry our inflatables immediately after each use.

    Contactless delivery or the use of face masks can be accommodated upon request.

  • One of the greatest dangers when using inflatables is wind. A strong gust of wind can pull the stakes anchoring an inflatable out of the ground and send it flying through the air with people on it. Inflatables must be deflated when winds reach 15 mph. No exceptions.

    If the weather is bad the day of your event and you decide to cancel, the deposit will be held and you are able to reschedule for any future date. If it is just light showers, we encourage you to carry on as light rain will not hurt our inflatables. If there is lightning and heavy downpour, we will not be able to set up as this does not present a safe jumping environment.

    You have until 7:00am the morning of your rental to let us know if you are going to postpone. Once the bouncer is delivered, payment is due in full. We do not offer refunds or discounts due to bad weather once the bounce house has been delivered.

  • There are no shoes, food, drinks, face paint, confetti, gender reveal dust/powder, pen/marker/crayon/paint/etc. allowed on the bounce house as this can cause the vinyl to pop, rip, or stain. Any damage (beyond typical wear and tear) will result in an additional fee to repair or replace the damage done. We do not set up at events with face paint. Face paint (even washable) permanently stains the bouncers. If any face paint gets on the bouncer the client will be held responsible for replacement costs.